new / unused
defective products may be returned within a
30 day period that are purchased within the U.S. Sales outside the US are non-refunable.
All returns may be
charged a processing fee of 5% of the total order and
may be subject to a 10%
Charges not refundable. Customer will pay return
shipping charges, and must obtain an RGA (Returned Goods
Authorization) number from us prior to return.
PLEASE DO NOT WRITE ON MERCHANDISE PACKAGES/BOXES. WE CAN NOT RESELL
AN ITEM IF YOU HAVE WRITTEN ON IT AND REFUND WILL NOT BE ISSUED.
invoice, a copy of it, or reference your order #, along with written
reason for return, along with the merchandise. Please indicate if you
would like exchange or refund.
return an item login to your account if your order was placed
after 2/1/2013. Orders placed before 2/1/2013 email
customer service or
call 928-521-4725 for an RGA number. For email: In the subject line
write "request for RGA" Please reference the return with your order
number or date the order was placed.
30 day warranty on timers and valves. After 30 days,
all warranties are backed by the manufacturer. See specific warranty
information packed with each item.
Any item shipped out of the US is warranted by the
manufacture. No warranties express or implied for international orders
by Drips Inc.
Any liability of Drips Inc. is limited to the
replacement of defective products or their purchase price. Abuse and
misuse of products, or products used for purposes other than the
intended application shall not be covered under any warranty or return
policy. Not responsible for any items that may have frozen and burst
due to neglect. Battery operated timers must be removed in the winter,
or when freezing may occur. Irrigation lines in some climates may need
to be drained for winter preparation.
returns MUST have RGA number, or no credit will be given!
Write your RGA on
the outside of the box you are shipping.
(not on merchandise boxes)
If you do not put your RGA
on the outside of the box, when it arrives at our warehouse, it could
just be set aside, prolonging the return process. If after 30 days we do
not receive your return, it will be dismissed and no credit issued after
Box 609 (US mail)
27 CR N 8477 (UPS/FedEx)